FAQ pages are ubiquitous on the web, and they are very convenient indeed. FAQ stands for Frequently Asked Questions, and by creating such a page, you have the opportunity to group all those questions that customers ask over and over again.
Hopefully, new customers will then take a look at the FAQ page before emailing your support department. Even if they email you, you can quickly point them to the answered question on the FAQ page.
When building commercial plugins I always include an FAQ page. I also recommend it to most of my business clients from any type of business sector.
So here’s a round up of the most popular and best FAQ plugins for WordPress.
Free FAQ Plugins
This plugin provides a quick and easy way add FAQs using custom post type and later on displaying those FAQs using shortcodes.
WP Awesome FAQ is a simple plugin that you can use to create an FAQ page. With no need for any extra configurations this plugin allows you to create an unlimited amount of FAQ items. Each of these items can have its own Title and Description.
You’ve got no post description limits and al questions are category based; a feature many people look for when trying to find their ideal FAQ plugin. Once the plugin is installed a custom post type called FAQ is set up automatically for you, and all you’ll need to do to show your FAQs is to use the shortcode [faq] in the page you created and your FAQ section is all set to go.
You can even follow this video to understand better the installation process for WP Awesome FAQ. With more settings set to be added to this list it’s bound to get better.
Acronix FAQ provides you with an easy way to add FAQ items to your website. Utilizing custom post types this plugin lets you easily create and add FAQ items to your site using very simple shortcodes.
You even have the ability to show or hide the FAQs via an animated jQuery toggle or accordion box. You can display the questions in groups by tagging them while still creating them, and even load them closed or readily open, whatever your preference might be.
For the extra long answers you even have a checkbox with a “return to top” link at the bottom. To get a better idea of what you can do with Acronix FAQ just visit their demo site and give it a go.
The HTML5 Responsive FAQ plugin makes it easy for you to set up FAQs on your site. It is fully compatible with all responsive themes and allows you to create multiple category FAQs, and use them either all together in one page or category wise. Options to customize the look and feel of the FAqs to match your theme style are also available.
Adding a Frequently Asked Questions (FAQs) section to your website, either as a full page or even just as a sidebar widget, can be a crucial tool to help your customers get the answers they need, fast. Asked Questions can be a one-stop-shop for staff, users, and anyone else who may need answers. A well written Frequently Asked Questions page can give users the answers they need without reading tedious documentation.
Many WordPress sites need an FAQs section. SP FAQs plugin allows you add, manage and display FAQs on your WordPress website with a jQuery UI accordion.
This FAQ plugin adds an “FAQ” tab to your admin menu, which allows you to enter FAQ Title and FAQ Description items just as you would regular posts. It also uses an FAQ jQuery UI accordion function so that users can show/hide FAQ titles.
SP FAQ allows you to provide a well-designed and informative FAQ section, which can decrease the amount of user inquiries on various issues. With the help of a given CSS file for this FAQ plugin you can design this FAQ plugin as per your layout.
Easy FAQs is an easy-to-use plugin that allows users to add FAQs (Frequently Asked Questions) to the sidebar, as a widget, or to embed them into a Page or Post using the shortcode. The Easy FAQs plugin also allows you to insert a list of all FAQs or output a Single FAQ.
Easy FAQs allows you to include an image with each FAQ – this is a great feature for adding a photo of the FAQ author or other related imagery. It also includes options to set the URL of the Read More Link, whether or not to display the FAQ Image, and more!
You can set the URL of the FAQs read more links for many purposes – such as directing visitors to the product info page that the faq is about. Showing an image next to an FAQ is a great tool. You can also upgrade to Easy FAQs PRO for advanced features and email support.
Spider FAQ is an endlessly flexible and user-friendly plugin to create informative and easy to reach FAQ content with categories and images. It allows you to provide the users with a well-designed and informative FAQ section, which can significantly decrease the amount of user inquiries on various issues.
The Spider FAQ plugin is highly customizable and is one of the best FAQ tools that can be found in WordPress plugin directory. FAQs usually contain a large amount of questions/answers on various topics. When the number of questions is big enough, it is necessary to organize them for the easier navigation and user-friendliness.
For that very reason, Spider FAQ allows creating different categories to be able to organize the questions accordingly, including searching possibility for even simpler use. In addition, standard categories (e.g. an existing post category) can also be included in the set of FAQ categories. The premium version of Spider FAQ includes 22 built-in themes, as well as option of creating new themes from scratch.
Premium FAQ Plugins
BWL Advanced FAQ Manager is a WordPress plugin that allows you to create an unlimited number of FAQs for your WordPress powered website. It comes with an almost zero configuration feature so you don’t need to worry about any kind custom of custom and complicated configuration to use this plugin.
It uses WordPress custom post type feature that allows you to create FAQs like regular WordPress posts. You can also categorize your FAQs in to FAQ Categories and FAQ Topics. It has a user friendly option panel that allows you to customize Display Settings, Font Settings, Custom Theme Settings, Reading Settings and Advanced Settings.
This plugin has a Visual Shortcode Editor that gives you the best user experience to insert shortcodes into your page and it comes with 3 types of widgets that allows you show your FAQ categories, FAQ topics and FAQ items in your site sidebar section.
Heroic FAQs is a WordPress plugin that allows you to create and manage FAQs to help reduce customer queries and increase sales.
It uses a drag & drop interface for effortless FAQ configuration. There are various FAQ styles included that look great on any website. This plugin helps reduce time spent answering common customer questions, while increasing confidence in your service and improving the discoverability of your website. This will leave you with more time to focus on your business.
It has been developed by HeroThemes, the company behind the most popular Knowledge Base themes and plugins for WordPress, with their products nearing 20,000 sales to date.
Sugar FAQs is a complete Frequently Asked Question Management plugin for WordPress. It provides an FAQ custom post type that can be used to effortlessly add FAQ sections to your website. Adding FAQs is as simple as adding any other WordPress post.
FAQs are displayed in a slick accordion style that allows for a stylish and efficient way for you to get your customer’s most common questions answered. FAQs can be placed into topics providing excellent organization of questions, and then each topic (with its respective questions) can be displayed anywhere you wish in your theme.
This plugin also includes a front-end FAQ submission form for your users to submit their own questions. When a question is submitted, a new FAQ is created and set to Pending Review. An admin or editor can then review and publish or reject it. The plugin contains an email notification option as well for notifying admins when FAQs are submitted.
Other FAQ Plugins
These plugins have not been updated for a period of one year or longer (as of the August 2015 update). While not being updated, they still provide an adequate service and have hence been retained in this list. We still do not suggest using plugins that are not kept up-to-date and support by their developers, especially for security reasons.
Accordion FAQ WP Plugin is a premium plugin created specifically to address user concerns and increase your conversions with an FAQ page. All it does is simply create multiple FAQ pages with two possible styles.
You’ve got the option between choosing an accordion style FAQ page or a list style FAQ page. If you’d rather have a different layout then you’re in luck. This plugin also offers you the chance to create custom templates to your own liking. It’s easy to setup and if you encounter any issues you’ve always got the documentation that gives step by step instructions through the installation and setup of the plugin.
Lastly, Accordion FAQ is translation ready using the Poedit tool, and you’re also given fast plugin support through their support email that they promise to reply to within 48 hours.
Fancy FAQ is a complete, premium frequently asked question management plugin for WordPress. It provides a Fancy FAQ custom post type with category taxonomy which can be used to effortlessly add FAQ sections to your website.
You’re also supplied with a shortcode system with Attribute and a responsive layout that works well on multiple devices, something that is becoming more important in today’s world. You also have the freedom of choosing where to display the FAQs between a post, a page or in a widget. All can be done with the use of a shortcode, and it even lets you display the FAQs with your desired categories.
The premium Responsive FAQ Accordion plugin will make it super easy to create various FAQ groups on your WordPress site. You can also use it with normal content on pages if you create multiple groups. It’s a fully responsive plugin that allows you to get great feedback from your customers.
It makes use of custom post types and taxonomies, and is very simple to setup with the use of shortcodes. Once you install the plugin you can instantly create questions via the FAQ menu button and place them on any page using one of the shortcodes. You can even choose which group of questions to add using these shortcodes.
Once up and running you have enabled your customers to have feedback to their common questions, and should language be an issue Responsive FAQ Accordion is also multilingual ready.
As already mentioned, FAQ pages are an important feature in any site. All these plugins can serve the need for such a page in a great and simple manner.
Whichever one you pick you can rest assured that you’ll have a fully functional FAQ page set up in no time with all the questions and answers you want to show.
UPDATE: This post was updated in August 2015. Some plugins were removed, and others (while not being updated for a long time) have been left in the list since they are still in use by many users and still provide an adequate service.