7 Responses

  1. Chris
    Chris September 22, 2017 at 05:34 | | Reply

    Nice one Mark and Jilt.

    That third email is really good with a kind of dual discount.

    I am looking forward to an article that goes into your experiments with open rates. Any early thoughts?

  2. Sébastien Dumont
    Sébastien Dumont September 27, 2017 at 07:54 | | Reply

    So even Jilt relies on the customers actually entering their email address in order to send the recovery emails.

    My problem is that 70% of my customers don’t even fill out the checkout page at all so I am not able to do recovery emails.

    What solution do you have or know of that you recommend getting the customers to provide their email address before they check out?

    I am using WooCommerce by the way.

    1. Max Rice
      Max Rice October 5, 2017 at 21:15 | | Reply

      This is a great question and we’re working on adding the ability to capture visitor emails prior to checkout now, should be available just mid-November. The other thing is that if a customer is logged in, Jilt has their email the moment they add an item to the cart, so those abandonments are being tracked already 🙂

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