Best Live Chat Plugins for WordPress

I recently needed to implement a live chat plugin on a WordPress site, so I had to do the obligatory research for good plugins in this area. Let's see what I found out...
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I recently needed to implement a live chat plugin on a WordPress site, so I had to do the obligatory research for good plugins in this area.

It seems that there are quite a number of WordPress live chat plugins, however most of them are plugins that help you integrate a popular live chat service into your site, and not native WordPress plugins.

I still found a few major WordPress live chat plugins however, and I can recommend them to you:

WordPress Live Chat Plugin

wordpress chat plugin

My favourite plugin right now. Chat with your customers on your site for sales and support easily, and beautifully.

  • You DON’T need to pay monthly payments
  • Install on your own WordPress and start to use it
  • Very clean code
  • Cute skin (fully customizable)
  • Create your own operators
  • Chat logs, of course
  • More than one operators can reply the same user’s question
  • Visitors can fill out contact form when all operators are offline

previews

Get WordPress Live Chat Plugin

Wise Chat Pro plugin for WordPress

lead-ad-wise-chat-pro

Wise Chat Pro is an advanced and highly popular chat plugin for WordPress. The plugin requires no additional (or paid) server. You install it once and use it as long as you want.

The core features of the Wise Chat Pro:

  • unlimited chat rooms,
  • unlimited number of users (the real limit is you server limit),
  • WordPress users authentication integration,
  • external authentication via Facebook, Google+ and Twitter
  • full appearance customization options, themes, avatars and mobile friendly interface,
  • moderation and bans, flood control,
  • role-based access control
  • opening hours and days
  • emoticons, sound notifications
  • private messages between users,
  • Multisite compatibility,
  • bad words filtering mechanism,
  • multimedia support – posting images, file attachments nad YouTube videos
  • easy localization
  • … and much more.

Get Wise Chat Pro plugin

LiveChat

LiveChat is a powerful yet easy to use live chat and help desk software for customer service and online sales. It allows you to communicate with your visitors directly from the website. With LiveChat, you know which page your customer is currently viewing. Using this information, you can communicate in a more personalised way.
More key features:
– Advanced reporting and analytics capabilities.
– Handling chats coming from multiple websites.
– Over 70 ready-to-use integrations with 3rd party software.
– Build-in ticketing system.
– Mobile apps for iOS, iPad and Android devices.
– Personalized or automated chat invitations.
Install LiveChat plugin on your WordPress to quickly place a live chat function on your website. Start chatting with visitors within a few clicks.

Comm100 Live Chat

Comm100 Live Chat is the enterprise-grade live chat software for website. Comm100 Live Chat enables you to have a 360 degree view of your website visitors and provide them with live support.

Its free WordPress chat plugin is specifically designed for you to quickly install Comm100 live chat software onto your WordPress site. With the WordPress Chat Plugin, you can have live chat monitoring code and the live chat button on your WordPress site pages with just a few simple steps. The live chat for WordPress will boost both your sales and customer satisfaction.

Get Comm100 Live Chat plugin

ClickDesk

ClickDesk for the first time in the industry integrates live chat and voice chat directly into your IM – you can conveniently take chats and answer calls on your IM on computer or mobile phone. Receive chats, calls and email ticket notifications on Google talk or Skype.

Lite help desk allows you to manage all your emails and offline chats from a simple and quick ticketing interface. Optional Push2Call has a browser phone and provides local access number in more than 40 countries for your visitors to reach your business. Optional Help Desk allows you to manage all your customer emails easily.

What is ClickDesk live chat plugin?

ClickDesk social plugin lets you embed ‘Live Chat’ button, online and offline forms on your website to let your website visitors click to chat with you directly. Visitors can also make a call to your operator directly by using our free local access numbers in 40+ countries or from their web browser.

With integrated help desk, your agents can access all the emails and offline chats and answer your customer queries via email. Operators also receive IM notifications when a new ticket is created, updated or assigned to them.

[youtube]http://www.youtube.com/watch?v=4Yiyaz0k8yk[/youtube]

Get Clickdesk

Quick Chat

Another good chat plugin is Quick Chat, which basically enables you to have a chatroom on your site.

WordPress chat plugin supporting private chat, chat rooms, avatars, user list, words filtering, smilies, caching plugins and more. Quick Chat is self hosted chat solution. This means that your chat messages are stored inside your local WordPress database and are totally under your control. Because of that there are no limits or monthly fees for number of chat users or messages, these are limited only by your web server capabilities.

Get Quick Chat

Other Non-WordPress Solutions

One of the best non WordPress solutions is Zopim, a live support service which you can integrate into your WordPress site within 5 minutes. You just need to paste a piece of code into your template and you’re good to go. Zopim has a free entry plan that is fine for small sites, and just works brilliantly, so I highly recommend it.

Here’s a nice introduction to Zopim:

[youtube]http://www.youtube.com/watch?v=tSRSn9hJU1c[/youtube]

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Jean Galea
Jean Galea
Jean Galea is a WordPress developer, entrepreneur and padel player. He is the founder of WP Mayor, the plugins WP RSS Aggregator and EDD Bookings, as well as the Mastermind.fm podcast. His personal blog can be found at jeangalea.com.

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Table of Contents

65 Responses

  1. Jean,

    Does this Zopim plugin allow for secure chat? Basically a guarantee that logs are not kept on the server? Any XMPP plugins you recommend?

  2. I can suggest another alternative to Zopim. It’s called Live Agent. Check it out http://www.qualityunit.com/liveagent
    You can install wp plugin from http://wordpress.org/extend/plugins/liveagent/

    It is possible to create free account with little limitations (number of chats per month).

    To answer MAtthew question:
    Does this Zopim plugin allow for secure chat?
    >> yes it does. You will have SSL access to your (also free) account form the start.

    check it out

  3. And how about buddypress? What of them do you prefer? Because im needing a chat like facebook, where i talk only with my friends.

    Good post 😉

  4. Thanks Jean. My fave live chat plugin is actually CraftySyntax as it can be easily integrated into any site. Of course it needs a MySQL database but you can use your WordPress one anyways. It now has mobile chat support too.

    Will check out some of the ones listed here.

  5. I’m surprised people needed a plugin for this. I found it was extremely easy to add the code to my wordpress site without any plugins. Of course I’ve been using your chat code for several months now, so I did have to fidget around with it for a few minutes before figuring it out. It was basically just copy and paste the generated code into the sidebar widget as text.

  6. Does anyone has ever bought WordPress Live Chat from Screets with regular license?
    Can it be used on multiple website or domain?

    1. No, Regular License is for one domain. If you want to use it more than one website, you will want to buy a Regular License for each domain.

  7. I used to use Zopim until I came across the WordPress Live Chat Plugin which I think is pretty flawless. It is super light weight and has a very good user interface. I agree with it being in first place without a doubt. I hope that they add the ability to have the platform integrate with Skype at some time in the future, that would be a very welcome addition to the plugin.

    Good post and a great list. Thanks

  8. Yo estoy utiilzando LiveBeep desde hace mucho tiempo en mi sitio web http://www.mauddesign.es y también tiene plugins para wordpress, estoy muy contenta con esta herramienta, todos los usuarios contactan conmigo a través del chat y aunque no esté en línea permite al usuario enviarme un mensaje que luego recibo en mi bandeja de entrada, va fantástico, lo recomiendo!

  9. Great plugin repository here. If you have a second, please check out SYNCRO at syncrowebchat.com. We’ve developed this tool to allow webmasters to field sales and support web chats through their mobile phone using text message.

  10. Good article on best live chat software plugins for WordPress. We are the UK leading provider of live chat software and have seen many businesses using some of the providers mentioned above come to us and use our software on their WordPress websites.

    For more information visit http://www.click4assistance.co.uk

  11. Nice list for online business to get best live chat plugins. These plugins are client friendly and online business owners gets more sale through live chats.

  12. Hey there Jean,

    Thanks for sharing your experience on the aforementioned chat plugins. There are plenty more out there, but I guess it wouldn’t be even possible to list them all 😉

    Little suggestion at the end: for those of you expecting more social approach and considering users database integration (SSO) I would recommend installing Chatwee (https://wordpress.org/plugins/chatwee). Although IT’S NOT A LIVE SUPPORT SOLUTION, it used for building more complex communities on websites.

    -Thanks, Pawel

  13. I work with website psychology, so I must admit I didn’t like the current crop of chat tools. Which is why I have just released an unlimited version of perceptive chat which works with Telegram. If you’ve not seen Telegram yet, go to http://telegram.org it’s a replacement for WhatsApp, Viber etc..

    We spent quite a lot of time developing a user-orientated live chat tool that focuses on usability and high availability. Yes, we have a monthly subscription of $9.95 but you can use the coupon BACON and get 10% off for life. I can’t convince you if you don’t look, so head over to http://perceptive.io/chat

    Matt

  14. Hi Jean, I enjoyed this article as it compares a lot of Click4Assistance’s competitors, so now I have a greater understand of what they offer; however I was surprised that as a company we were not included. Here at Click4Assistance we provide Live Chat Software that includes embedded and pop-up window, mobile compatibility, and is a 100% customisable solution.We are the UK’s leading live chat provider, storing all of our data in the UK. If you have the chance to then visit our website, maybe we can make it onto your next comparison list? http://www.click4assistance.co.uk

  15. Hi Jean. Thank you for your blog. Did you know wordpress users can now use Facebook Messenger to support their own customers directly on their website? Zotabox has a free, easy to use integration tool here: http://bit.ly/1ZdPXsl.

    Supporting your customers via Facebook Messenger has many advantages. It is free, convenient and both parties have a permanent chat history. Messenger also supports payments from customers. With 800 million monthly users it is wise for wordpress owners to get on the bandwagon today. Please tell us what you think.

  16. I need chat plugin for my website like facebook. Presently I’m using wordpress common plugin for chat services. Kindly if you know any best plugin for chat with user name and password option please share here. Thanks

  17. Hey Bilqees, you could check Tagove which is offering multi-channels support platform like live chat, video chat, co-browsing and screen sharing. It is very easy just install plugin and start using all features.

  18. Hi,

    We have been using Wise Chat for 2 months and it is a very impressive solution! Check it:

    http://kaine.pl/projects/wp-plugins/wise-chat-pro/

    There is no need to pay for a server, it has no limits to the number of chat rooms and users, it filters bad words, support images and files posting, moderation, private messages, WordPress multisite and much more!

    It boosted user engagement on our website!

    Cheers
    Robert

  19. This is one of the best post i have read about Live chat, it is very important for your blog this days, you need to be able to respond fast enough when your blog visitors ask questions. I use Live Chat, Support, Sales plugin on WordPress and it is awesome.It has a live support, web analytics and online marketing application. It is very easy to install and use and it is free.

  20. I must say, this is a great collection of chat plugins. I use live chat support help in live desk and free chat by wp.chat.com. It entails well skilled with great flexibility

  21. Good info. Me and my buddies are using RobotFX EA. They are creating profitable expert advisers (fx trading software or robot fx) and functional MetaTrader technical indicators based on fortunate trading strategies. The robotfx addons are expertly explained so each robot trading trader can understand the forex strategy that supports it. All RobotFX expert advisors are also available as demo version that anyone can download for free.
    CZ EA http://robotfx.ro/

  22. Hi Jean, very nice compilation. Chat plugin is very important, specially for business website today.
    Recently i developed a new plugin to connect directly with WhatsApp. So users can click and even if they don’t have your contact, will automatically open WhatsApp with you contact number and a message you want.
    It’s easy and fast to configure. You’ll see a floating WhatsApp icon in every page.

    I would apreciate if you could test and give me a feedback

    WhatsApp Chat WP is a free plugin and you can find in WordPress repository.

    Check it out https://wordpress.org/plugins/wp-whatsapp-chat/

  23. Let me present a new tool for real time help desk and customer care – revolivechat.com You can use it to present products to your clients in real time in the chat and user can even buy products in the chat window!

    Consultant can give discounts in real time and help user to finish and complete shopping in the chat window of revolivechat! Totally new customer care and live chat software
    http://revolivechat.com/index.php/use-revo-live-chat-in-many-ways/

  24. I hope this isn’t stepping on anyone’s toes or violating your comment posting, but would you consider adding http://www.paypercallplugin.com to your list?

    It is a customer developed pay per call WordPress plugin that is easy to install and whenever a customer on your WP site orders a call the purchase goes directly to your Paypal account.

    It’s easy to use and can be very profitable.

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