34 Responses

  1. Zinsou Girardon
    Zinsou Girardon January 8, 2015 at 10:58 | | Reply

    I’ve tried to use that plugin and i was not happy at all with it. Bad code, bad practices, customizations requests i paid for which has not still completed and i haven’t been refunded and many things like that. I really don’t recommand that plugin.

    I’ve ended up using this http://www.orionorigin.com/woocommerce-product-designer/ instead. I really suggest everyone to use it instead of fancy.

    1. triplemoonsdesign
      triplemoonsdesign January 12, 2015 at 04:54 | | Reply

      +1 on this. My experience with customer support has been the same as described by Zinsou. Terse responses with a link to the “documentation” with no explanation (I don’t consider product and feature overviews documentation). If the documentation actually described how to do things and/or included screenshots, a lot of questions would be answered upfront.

      I suppose if you were doing something very small and aren’t expecting to offer customers a lot of customization options on a product it would be a good solution, but if you’re looking for something robust, expect to have to independently code it (or higher someone to do it for you). Unfortunately we have to develop a plugin extension ourselves to get it to work how we expect it to…Something that’s going to cost us about $3k in manpower to accomplish.

  2. radykal
    radykal January 12, 2015 at 12:28 | | Reply

    Sad to hear that you can not use it, but in general the big portion of my customers are very happy with the plugin, otherwise it would not have such a good rating on codecanyon.

    Sadly some customers mistake the support for feature requests. I explain here whats customer support about it and whats not:


    Buying a 39$ item does mean that I will help you with setting up your content and adding your desired features for free.

    @triplemoonsdesign You asked for some features and I told you thats not possible and now you are unhappy with it. Better to ask me about some special features you need before you buy the product. So its your fault.

    1. triplemoonsdesign
      triplemoonsdesign January 12, 2015 at 14:29 | | Reply

      That’s not exactly accurate, and we both know that.

      1. Did I not notify you of a padding/alignment issue with Google Fonts that causes the admin Stage to look different then the frontend Stage in September? Did you not advise me it would be fixed in October? 4 months later, it’s unresolved.

      2. Did I not point out a bug with the Image Upload Zone where the base image is still visible after the image is uploaded?

      3. Did I not inquire about assigning Fancy Product Categories to specific products 3 times and you responded with “It’s mentioned here: http://fancyproductdesigner.com/woocommerce-plugin/documentation/settings/” (I challenge anyone to read that “documentation” ie. feature descriptions and understand what exactly needs to be done to successfully accomplish it.

      4. Did I not ask 3 times for clarity on your brief answers to my questions…and you ignored me? “1. I will write it on the fix list. 2. Only rectangular clipping is possible. 3. Be sure you set the same replace name. 4. Can be set via inidividual product settings.”

      Your post here is the longest response I’ve ever seen you make…I was under the impression that you were limited to 5 word answers with a link to your “documentation”. You certainly couldn’t have thought you would able to hide your terrible customer service in your private forum forever?

      I also wanted to point out that you argument that we’re expecting too much for a $39 plugin is hogwash. At the time of my writing this post, you have 2,863 downloads of this plugins which amounts to about $85k in profits if we estimate your take-home from Envato is $30 per download. You should have some decent documentation to lesson the support inquiries.

      I still think this plugin has the potential to really be something special…However the quality of your customer service (and lack of documentation) leaves a lot to be desired. Take this opportunity to fix it and win back your disgruntled customers. I’m hoping this is a wake up call and you can turn things around.


      Their are a lot of glaring usability problems from the frontend that makes it very difficult for website visitors to use it if the design is more robust with more customizability. All fixable things.

      1. The toolbox appearing in a separate space (regardless of position) is not a user friendly method for editing on the customer’s end. A much more elegant approach would be if the toolbox pops up when an element is clicked. (we are developing a plugin extension right now to do this)

      2. Their is no way to select font size or line-height in the backend or frontend. Their is a rudimentary scale function that can be used in the backend for the fonts, but it’s absent on the frontend (customers have to click and drag to resize).

      3. The same backend scale function mentioned previously for text is also available for images in the backend, but is not available on the frontend which makes resizing images difficult unless they’re loaded smaller then they could be. (something we’re probably going to end up having to do on ours, though it’s not an ideal solution from the customer’s stand point)

      4. A watermarking option should be available for Download Product Image and Save As PDF so that people can’t take the designs and attempt to print them themselves. (we are developing a plugin extension right now to do this)

  3. Lurch
    Lurch March 20, 2015 at 17:45 | | Reply


    Just want to post warning for anyone searching for a similar plugin.

    Please ignore Zinsou’s recommendation.
    I fell for it.
    After three months of struggling with it, including paying the developer’s for extra development, I ended up having to give up and go buy Fancy Product Designer instead.

    Comparing both, Fancy Product designer is many, many miles better.

    I’ve been using it about a week and have already done more on my website than I was able to achieve with the other one in the last 3 months.

    However, I can also confirm that Triple Moon’s concerns are real.

    The documentation is really very light, with some significant gaps.

    The customer image upload zone’s don’t seem to be as flexible as you’d expect. Relying on scaling rather than an autozoom is tricky to work with, and there does seem to be a hidden limit (or at least one I can’t find yet) on uploadable Image sizes.

    From my experience, i’m guessing things like this are problems from working with small home development teams.

    If I can figure out a way round the customer image uploads, then this product will be perfect for me.

  4. Digamber Pradhan
    Digamber Pradhan May 19, 2015 at 12:52 | | Reply

    I have also been working with fancy product designer, for six months now.
    I have seen great upgrades to the system but their are also a few things i think they could address.
    1) It would be a lot better if pricing could be dynamic, if a price of the product can be reduced by adding an element. A price of an element could be changed by adding colors to it. Opening this product to much more than t-shirts. Example Custom Paint Jobs on Carts.

    2) if text can be patternable why can’t an overlay? This would be great in designing tiles or floor boards of house etc. And seems like a small extension to add.

    3) Background Base images should be interchangeable so that the user can choose from a list of designs.

    I do very much like FPD but I also see a lot of room for improvement. keep up the good work Radykal

  5. Digamber Pradhan
    Digamber Pradhan May 19, 2015 at 13:24 | | Reply

    Fancy Product Designer is a very good plugin but has limited applications. Mostly it seems dedicated to Phones and T-Shirts. I’ve been working with it for six months now. Here are some of my insights.

    1) If price of product can be reduced when an element is removed why can a price not be added when colors or size is changed? It would not be that hard for you to add those features. By doing this it opens up the plugin to many more possibilities like Customizations for cars: changing color adding text or graphics to the car hood and pricing according to size of those designs.

    2) If text is pattern able why not an overlay layer? This would add so much more possibilities. And open up products such as designs for floors of homes. Gift wrappers

    3) Documentation: for a product with such a huge following and rating I must say the documentation is very lax. I spent hours and hours on each and every configuration of this plugin. For it to just change with a major update(hard work down the drain 🙁 ), Although i do appreciate the updated code i do have a few suggestions if you are willing to listen like always declaring classes with $GLOBALS[‘variable’] = new FPD_Cart(); instead of just FPD_Cart(); Just WP Things

    I have a few more things in my head but i’d rather reach out to the devs rather than write it here

    1. triplemoonsdesign
      triplemoonsdesign June 2, 2015 at 15:39 | | Reply

      1) If price of product can be reduced when an element is removed why can a price not be added when colors or size is changed? It would not be that hard for you to add those features. By doing this it opens up the plugin to many more possibilities like Customizations for cars: changing color adding text or graphics to the car hood and pricing according to size of those designs.

      While not ideal, an increase in price for colors can be controlled by using the Fancy Designs function and putting the color swatches into the product with a bounding/clipping box to swap out the colors on the product.

      An increase in price for size would be controlled using variations like you would typical products.

      The developer of Fancy Product Designer also has a Multistep Product Configurator that works with FPD that might solve some of your angst as well. I haven’t used it yet as the products we have are too complex for it, but it might be something to look at. https://codecanyon.net/item/multistep-product-configurator-for-woocommerce-/8749384

  6. vikas
    vikas May 23, 2015 at 10:49 | | Reply

    If I create a T-shirt with 3 different layers … Logo / Background Image / Individual Name

    Is it possible to add data from other source like XML or XLS or CSV file containing Individual’s Names to be printed on T- shirt and create multiple products automatically as according to the data entered.

    Out of 3 layers only 1 layer (Name) needs to be changed again n again for every T-Shirt, now instead of creating 100 orders for 100 T-shirts. I want single order but with different values (Name) (1 out of 3 layers).

    Is this possible.

  7. Bryan
    Bryan August 18, 2015 at 02:09 | | Reply

    Is anyone versed enough to help me setup my one product (A T-Shirt) for my non profit site? I’ll pay if you can help me look professional. Thank You. (I already own the plugin just can’t get it right)

  8. raj
    raj December 22, 2015 at 01:25 | | Reply

    hey buddy,i wont help for integrating the fancy product designer plugin into my site.I m new to wordpress.I have seen youtube vedio but i can’t get….So help…me

  9. raj
    raj December 22, 2015 at 01:29 | | Reply

    i am using 2.0.3 version of fancy product designer ..
    Reply me fast as soon as posible with steps..
    Thank u!!

  10. umesh chandra
    umesh chandra July 25, 2016 at 02:42 | | Reply

    Hi All,

    I am using fancy product designer plugin .

    I am trying to change the front color and back color at a time.
    Individually its working fine .

    Please let me know how it possible to change front and back body color at a time.

    Umesh Chandra

  11. Juancho
    Juancho July 28, 2016 at 16:44 | | Reply

    How can I add a buy option after customers finish they t-shirts design? Help please

  12. Kim
    Kim August 8, 2016 at 16:22 | | Reply

    Hmmm – Our Fancy Product screens look different. In WooCommerce settings, we do NOT have a Fancy Product tab. And on the product page, where you add variables, price, attributes, etc – again, we do not show a Fancy Product Tab.

    The plugin appears to be installed and activated. Does this indicate the install is no good? We’re not finding it very intuitive to use right out of the box! ?

    1. Marita
      Marita October 9, 2016 at 05:02 | | Reply

      Hello Kim, I have same problem, I am looking at the videos and I don’t have the tab with fancy product either.

  13. Gerry
    Gerry September 9, 2016 at 23:59 | | Reply

    Fantastic article. I got valuable information regarding fancy product designer. I would really think to implement this tool with my e-commerce store in the future. Thanks for sharing the information.

  14. ravi
    ravi October 3, 2016 at 03:58 | | Reply

    Hi Mark.Zahra , I enjoy watching your videos .By the way there is a new product designer for Opencart .. Opencart Custom Product Designer..I bought FPD while ago it was a good product but I am not happy with their support .Very slow replying …This new Opencart Custom Product Designer from tshirtecommerce.com seems great ..Lot of options ..And seems responsive …Thinking of buying it but before that looking for some recommendations ….

  15. Stephanie Kunder
    Stephanie Kunder July 24, 2017 at 05:52 | | Reply

    I have had this plugin since September of 2014 and it’s never worked correctly. I keep running the update hoping that magically it will work one day, but nearly 3 years after purchase (and several improvement suggestions I made implemented by the developer, you’re welcome for the ideas) it still doesn’t. The settings NEVER save. You configure something, hit Save Options and everything clears out and you’re back where you started.

    This last update a blank pop up box appeared after update and I viewed the source and took note it’s trying to import information from a foreign IP. We completely block traffic from outside north america which of course means anything foreign a plugin attempts to display is blocked. We asked FPD if it was possible that the settings configurations are controlled by an external source and this is why all this time this plugin has never worked properly for us and we were told give me more money if you want your question answered. Don’t know about anyone else, but I’m not going to pay anyone to answer a basic question not to mention support has always been atrocious.

    I posted this in their community support forums as well…But it was deleted from the forum instead of being answered. Based on their lack of response, I can only guess they’re guilty of importing plugin data from a foreign server instead of everything remaining native to the plugin.

  16. Sérgio Marques
    Sérgio Marques May 20, 2018 at 16:36 | | Reply

    Olá, como faço baixar a arte depois do pedido feito?

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