Whether you think it’s a good thing or a bad thing, not everyone is a computer nerd. To some, plugins are a pleasure; to others – they’re a pain… particularly if you have to use and interact with them every day. Often, the average employee isn’t accustomed to help desk software, and the experience can be annoying, time-consuming, and frustrating; no one, computer geek or not, wants to spend twenty minutes trying to figure out how to reply to a message.
That’s where WPHelpDesk comes in.
WPHelpDesk is a personalized, easy-to-use communication support system for organized teams that minimizes hassle and maximizes accessibility. A plugin designed to fit the new wp-admin interface, WPHelpDesk integrates seamlessly into the existing WordPress admin panel, helping less confident users feel comfortable, and get things done. Whether your team needs a standard ticketing system or wants a something like a collective Gmail account, we at WPHelpDesk have thought of everything you have, and a few tricks you haven’t.
In addition to streamlining the ticketing and replying processes, we’ve also added several functions and shortcuts to help you complete common ticketing system tasks faster.
What’s the point of having efficient help desk software if it’s not compatible with your other favorite plugins? You shouldn’t have to sacrifice your favorite contact form for efficient help desk software. WPHelpDesk is compatible with every contact form, from Content Form 7 to Gravity.
Searching shouldn’t feel like solving a riddle. Use advanced filtering options that allow searches by whole ticket, subject, to:, from:, and body to always find what you’re looking for.
Reply templates for frequently asked questions are easy to create and easy to find on the admin panel. So are incoming and outgoing mail configurations.
Keep track of your and your team’s progress with the thorough WPHelpDesk drafts system. With automatic saves every 30 seconds, you’ll never lose your work, and special icons indicate when other team members are working on drafts, too.
Avoid overlap — WPHelpDesk will also tell you when another team member is already working on a ticket you open.
Convert comments into tickets by transferring information from one part of your system to another in one easy step.
WPHelpDesk is in the business of solid support systems, and we put our money where our admin panel is: we answer all client questions in less than 24 hours using the same system we’re helping you with. Convinced? To learn more about personal, business, or developer pricing options, get more information on our WordPress Helpdesk Plugin – WPHelpDesk site.
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