One Response

  1. Michael Roper
    Michael Roper February 23, 2019 at 01:30 | | Reply

    While this product is OK, my experience with support has been abysmal.

    I purchased it some months ago, and have installed it on several sites.

    However on my latest installation I was unable to download the geo database to enable geolocation tracking, receiving an error message each time I tried.

    I logged a support request about 8 or 9 days ago, and to date have received no reply.

    Two days ago I also made a general email enquiry on their website to draw their attention to to the support request, quoting the support ticket number as well.

    Still no response.

    You may want to reconsider your opinion of the product in the light of my experience, or let the authors know
    that they have an unhappy customer (always assuming that they do actually exist)

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