6 Responses

  1. Tom Hemsley
    Tom Hemsley December 19, 2013 at 05:39 | | Reply

    For Meta Slider, we use FreshDesk for premium support and the WP Support forums for free support.

    FreshDesk is pretty awesome. Handling multiple support tickets at once can be overwhelming, so one feature I really like is being able to reply to a ticket and set it to ‘awaiting customer response’ in one click. This effectively removes the ticket from view until the customer responds, and means we can concentrate on the tickets that still need a reply from us. It’s such a small detail but anything (anything!) that makes handling support a bit easier is very welcome.

    Their support is also pretty good, although I haven’t had to use it much.

  2. Mohsin
    Mohsin December 22, 2013 at 14:44 | | Reply

    I have used Help Scout ever since Yoast announced they are using it and love their service so much so that I have paid yearly fee upfront!

    The only thing that keeps me from adding more users is that I don’t have an option to limit other users to only be able to access their “assigned” tickets. If they add this feature it will become a dream app for me!

  3. Ajay
    Ajay April 22, 2014 at 01:31 | | Reply

    I’m curious to hear your detailed feedback on this and more importantly, the user experience i.e. what your plugin users think about using help scout?

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