Your customers want to chat with you. That’s why consumer studies have shown that 90% of customers consider live chat helpful and 63% are more likely to return to a website that offers live chat during their shopping experience. But these strong numbers shouldn’t be a surprise. Few people enjoy the hallmarks of a customer service call (ie: long wait times and weird elevator music), so it’s no wonder that online shoppers love the ease and speed of a quick chat conversation.
And the best part is: Live chat is quicker and easier for businesses too. Using the free Pure Chat plugin for WordPress, businesses can add a fully-customizable live chat widget to their website in less than five minutes. Plus, Pure Chat has native mobile apps so business owners and support teams can offer top-of-the-line customer service from anywhere. One of Pure Chat’s active customers, Booze Buddy, had this to say:
Pure Chat has directly helped facilitate MANY sales and has been a huge source of growth for us. Thanks to the Pure Chat iOS app we can connect with our customers from literally anywhere. We were even able to communicate with a customer just minutes before the shipping deadline to learn he needed his Booze Buddies shipped via next day mail and coordinate a timely delivery. All this without needing to be tied to a computer!
In addition to the Pure Chat apps, the company also offers an easy-to-use web-based version that’s accessible from a desktop. Here WordPress users with the plugin can change the text in their chat widget and beautify the design with custom colors, images and more. Plus, administrators can also use this version to view team statistics, read through chat transcripts and manage the users on their team.
Convinced that live chat is right for you? Then get things set up by installing the Pure Chat plugin. Once it’s activated, you’ll be able to create a Pure Chat account and start designing chat widgets that match your company, brand or personal style. After you’re finished, return to the WordPress dashboard and choose which widget you want to appear on your site. Then viola! You’re done!
Live chat is a small, easy to use plugin that can create huge returns for your business. To get started visit the Pure Chat plugin page today.
If you enjoyed this post, make sure to subscribe to WP Mayor’s RSS feed.