At WP RSS Aggregator we pride ourselves on providing top-notch support. Here’s a look at how we do it, and why we do it in the first place.
Nowadays, plugins offer all kinds of customer support and care tools for site admins, however, with almost 1,000 options to choose from the quality of user interface and design is still far away from being perfect.
Managing customer requests can be a bit tricky, especially when you are trying to provide it through a contact form or e-mail.
Working as a member of a support staff for any plugin, theme or other service, whether for WordPress or not, can be a challenging task. For this reason, it’s important to have a good setup and software that will allow you to work smoothly and efficiently. There are a few WordPress plugins that are contributing to this service, and one of the latest ones I’ve come across is WP HelpDesk.
HelpScout is one of the most useful ways of running your help desk online. While being invisible to your customers, it can be very helpful to your support or customer care teams.
Sprout Apps have brought this great service into WordPress with the HelpScout Desk plugin. What it does is add the ability for your customers to create new support tickets and reply to existing ones directly from your site, without having to use email.