Delve into strategies for providing effective customer support on your WordPress website. Learn about helpdesk plugins, live chat solutions, and knowledge base creation to assist users and address their inquiries promptly. This tag is ideal for businesses and website owners aiming to offer excellent customer support and enhance user satisfaction on their WordPress sites.
At WP RSS Aggregator we pride ourselves on providing top-notch support. Here’s a look at how we do it, and why we do it in the first place.
A group chat for WordPress, BuddyPress, BBPress websites. Add a live chat room plugin in 2 minutes. Let your community, team , event participates to chat, share files, images and make live calls in real time using PC, Mobile or Tablet. It features a variety of chat themes and allows users to create their own distinct and stylish CSS skin so that the chat feature seamlessly blends in with their WordPress website.
Support can make or break your business in the WordPress industry, which is composed of a huge but tight knit community where word spreads around quite easily. Offer a great service and people will flock to buy your products. Do the opposite and word will quickly spread, meaning a decrease in sales.
Wouldn’t it be great if you had a 24/7 virtual assistant to help manage your business; your clients could book you anytime, the assistant could remind them about their bookings via SMS & email and all the hassle of managing your bookings would disappear.
Wouldn’t it be great if you could give your online customers the opportunity to reach out to you directly by phone?
Well, with the premium Callpage widget for WordPress websites you can! Boasting a 75% increase in calls from potential customers, Callpage is ideal for any size company that accepts phone calls.
Analyzing 9 behavior patterns of site visitors, the Callpage widget determines which visitors might be interested in contacting your company directly for more information. When a visitor exhibits user behavior the widget feels is in line with a phone call prompt, it will display a button that once clicked will display a pop-up form where your potential customer can request a callback.
HelpScout is one of the most useful ways of running your help desk online. While being invisible to your customers, it can be very helpful to your support or customer care teams.
Sprout Apps have brought this great service into WordPress with the HelpScout Desk plugin. What it does is add the ability for your customers to create new support tickets and reply to existing ones directly from your site, without having to use email.
WordPress is rapidly becoming an important platform for any individual or company looking to market their products and services out to the public. As businesses realize that web presence is as important as having a physical shop, platforms, like WordPress, make website creation more efficient. As a business owner, you would want your customers to start browsing through your website with ease, finding what they want and making online purchases without any hassle.
Your customers want to chat with you. That’s why consumer studies have shown that 90% of customers consider live chat helpful and 63% are more likely to return to a website that offers live chat during their shopping experience. But these strong numbers shouldn’t be a surprise. Few people enjoy the hallmarks of a customer service call (ie: long wait times and weird elevator music), so it’s no wonder that online shoppers love the ease and speed of a quick chat conversation.
Barc Chat, is a new Wordpress plugin that allows you to easily add real-time commenting to your site! Barc’s simple tool combines social networking, instant messaging and customer support – and it’s all completely free without any ads!
I recently needed to implement a live chat plugin on a WordPress site, so I had to do the obligatory research for good plugins in this area. Let’s see what I found out…
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