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email support

WPHelpDesk – Your WordPress Ticketing System

Working as a member of a support staff for any plugin, theme or other service, whether for WordPress or not, can be a challenging task. For this reason, it’s important to have a good setup and software that will allow you to work smoothly and efficiently. There are a few WordPress plugins that are contributing to this service, and one of the latest ones I’ve come across is WP HelpDesk.

Help Scout Desk – An Alternative to Email Support

HelpScout is one of the most useful ways of running your help desk online. While being invisible to your customers, it can be very helpful to your support or customer care teams.

Sprout Apps have brought this great service into WordPress with the HelpScout Desk plugin. What it does is add the ability for your customers to create new support tickets and reply to existing ones directly from your site, without having to use email.

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