At WP RSS Aggregator we pride ourselves on providing top-notch support. Here’s a look at how we do it, and why we do it in the first place.
HelpScout is one of the most useful ways of running your help desk online. While being invisible to your customers, it can be very helpful to your support or customer care teams.
Sprout Apps have brought this great service into WordPress with the HelpScout Desk plugin. What it does is add the ability for your customers to create new support tickets and reply to existing ones directly from your site, without having to use email.