Pure Chat’s New Live Chat Plugin Makes Awesome Customer Service Easy
Your customers want to chat with you. That’s why consumer studies have shown that 90% of customers consider live chat helpful and 63% are more likely to return to a website that offers live chat during their shopping experience. But these strong numbers shouldn’t be a surprise. Few people enjoy the hallmarks of a customer service call (ie: long wait times and weird elevator music), so it’s no wonder that online shoppers love the ease and speed of a quick chat conversation.
Alyona Galea
February 1, 2024
