Nowadays, plugins offer all kinds of customer support and care tools for site admins, however, with almost 1,000 options to choose from the quality of user interface and design is still far away from being perfect.
Managing customer requests can be a bit tricky, especially when you are trying to provide it through a contact form or e-mail.
Look, if your business is a bit like ours, there’s always a lot of stuff to do. Suppliers need to get paid. Clients need to get invoiced. Team members need to do work for customers. Any bugs in software need to be fixed, and everyone needs to know their status. Do you still want to use an email?
You can use a ticketing system to assign tasks as they come into the next available operative. A customer contacts the company with a query. In this case, we are not talking about a purchase but a service request. The request should still be tracked, even if the contact person can immediately solve the query.
So here’s a decision of that problem, the Catchers Helpdesk plugin that can help take your site to the great customer support level. We’ve included options for everything from e-mail fetching to embed contact form. Catchers Helpdesk is one of the best ways you can organize and speed up your customer support. Plus, it’s easy to use.
The key benefits of using Catchers Helpdesk plugin:
1. Easy ticket right in WordPress admin area
Every request sent to your support email becomes a ticket in your helpdesk (internal admin area). You can easily categorize and prioritize tickets and assign them to the right people in your team. And you don’t have to worry about multiple agents responding to the same ticket anymore because everyone in your team (user in admin area) can see who is working on which ticket, and they can know its status. So you don’t need to connect to the external platform and pay for it. Please check saved money.
2. WordPress-native user interface and design
WordPress site owners want to work with regular and native patterns and interface, so ticket system has to inherit common elements of the admin area. Please take a look at the successful case below. I guess you agree that it’s a pleasure to work with the clean interface.
3. Powerful free version with email fetching
The basic free plugin version is really powerful. No payments to existing systems and no limitations to the number of contact forms, emails or submissions. The free killer feature – fetch tickets via email. So your potential clients can reach you via email or contact form. You can answer emails and customers will get immediate replies.
The plugin provides an adaptive viewing experience for easy reading and navigation with minimal resizing and scrolling. Your Customers can manage the status of tickets directly through the web page after regular authorization.
You can filter all the conversations on the ticket page for the easier organization. Filtering Conversations allows you to view conversation messages by author and status selectively. Agents love it when it is hard to monitor and control a long feed. Conversations can be colorful! You’ll notice a few border colors, each representing a different type of thread.
One more cool thing! Help Catcher is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Choose background, hover colors, conversation text and be prepared for the new flow of customers requests.
We think Help Catcher will be a big part of the future at Catchers Helpdesk and are super excited to hear what you think of it. Please take a look how it works.
As you see now, ticketing system helps you to manage your time more efficiently and avoid working on several things at once and not getting any of them done. You simply make the current request right in WordPress admin area, mark it as answered or closed, and move it down the list. Catch your client’s dreams with a new plugin!