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Workhero: Dedicated WordPress Support for Digital Agencies

  Introduction
What if you could hire an entire WordPress support team at a fraction of the cost of hiring a developer? It's not a unicorn; that kind of support does exist. In this article, we'll show you how to get it with Work Hero.
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WP Mayor is supported by its audience. Our recommendations are based on our experts’ research and hands-on testing. If you purchase through a link on our website, we may earn a commission. Here’s why you can trust us.
 Table of contents
Work Hero

How much time do you have each day to maintain WordPress sites? If you run a digital agency, chances are you answered anywhere from “None” to “Not much.” It’s likely not high on your daily task list if it’s there at all. Maybe you considered hiring a developer to take care of your WordPress support needs but discovered that it wasn’t in your budget.

As a busy business owner, you don’t have time to work on WordPress. You want to focus on helping your clients or creating exciting new products and services. Learning the latest WordPress editor, fixing a plugin, or how to tweak your theme is not where you want to devote your energy. Maybe you’ve hired a developer or wish you could hire someone to manage these annoyances, but paying a full-stack developer becomes cost-prohibitive and it’s time consuming.

What if you could hire an entire WordPress support team at a fraction of the cost of hiring a single developer? It’s not a unicorn; that kind of support does exist. In this article, we’ll show you how to get it.

Free up your time with a dedicated WordPress support team

You know that your plugins are probably out of date again, the Staff page needs a refresh, and your host is nagging you to update PHP. And you just got an email that your contact form isn’t working. Sigh. There goes another day spent fiddling around in WordPress when you could be working on the new marketing campaign or writing proposals.

Can you imagine what would happen if you stopped trying to manage it all? There’s a dedicated WordPress support team ready and waiting to take your website and your clients’ websites off your plate. They’re called Work Hero.

screenshot of Work Hero website

Work Hero offers a selection of affordable monthly plans to fit your agency. Whether you’re a full-fledged digital agency helping needy clients or a small agency working with local business clients, Work Hero can help.

What it’s like to work with Work Hero

Work Hero was founded in 2018 by Kevin Koskella, who previously spent many years running businesses on WordPress. While they are based in Austin, TX, their support team is positioned around the world, covering multiple time zones. Anything that needs doing on a WordPress website, Work Hero can handle it.

When you sign up for one of Work Hero’s monthly plans, you get a set amount of support hours per business day and a certain number of supported sites. That means that under their Grow plan, you would receive two hours of support per business day and up to 20 supported sites.

Included in all plans that they offer:

  • Daily monitored plugin, themes, and core updates
  • Proactive speed and secure optimizations
  • Emergency care
  • WordPress experts are available 24/7
  • 24 to 48-hour turnaround time
  • Client task management portal
  • Daily backups
  • Your websites are always live, updated, fast and secure

Under their other tiers, you can get website builds and redesigns, unlimited support, and priority on their task queue.

Here’s how it works.

Once you’re signed up, you’ll have access to an online client portal where you can request as many tasks as you need. An expert from the team will respond, letting you know your request is being handled. From there, the task will be assigned to one of their WordPress developers, who will work on it to completion.

Check out their quick introductory video to see what that will look like:

What Work Hero can do for you

There are many tasks that the Work Hero team can take care of for you, and some you may not have even considered. We’ll cover some of them, and you can take advantage of the opportunity to make your website better than you thought it could be.

Improve site speed

Do you have clients’ sites that seem like they take forever to load? That’s not only annoying to you; it can make visitors click away. You could be missing out on valuable sales or leads. Work Hero knows a few tricks to speed up your clients’ site’s load times.

Create landing pages

We’ve covered the value of creating a remarkable landing page for your WordPress site. Using Elementor and a plugin to do it isn’t complicated for someone who frequently works in WordPress, but you have more important things to focus on. Also, they can create pages on your custom theme websites and even create them from Figma, PSD, or XD design files. The Work Hero developers can create a landing page to help increase conversions, and you don’t have to lift a finger — except to request it.

Publishing blog posts

One thing that can help any site’s SEO is maintaining a regular blog or newsletter. While you or your marketing team can come up with excellent copy, it can be a time-consuming pain to format in WordPress. The Work Hero support team is working in WordPress every day, so a task like publishing your blog posts is a snap for them.

Keep software up to date

Did you know that only 6% of websites run on software that is fully up to date? Hopefully, yours isn’t among them, but WordPress plugins and themes need frequent updating — weekly is recommended to keep a WordPress site secure and safe from hackers. Updating software is one of the most basic tasks that Work Hero handles for you without a request. In the background, they’ll ensure your site runs the most current software.

Implement custom CSS (styling)

If you’ve ever tried to make a complex change on your WordPress site and searched online, you probably discovered suggestions that include writing some CSS code. Even if you can find where to put that code, what do you do if it doesn’t work? The developers at Work Hero will manage it for you, easy peasy.

There are many more tasks that Work Hero can deal with for you that you may not have realized possible. It’s as simple as opening a ticket in their online portal.

Work Hero Pricing Plans

As mentioned before, there are a variety of tiered pricing plans from which you can choose based on the size of your business and needs. The plans are:

Starter

This plan is best if you have a few sites where you need support and maintenance. It includes 1 hour of support time per business day (that can carry over from week to week) and up to ten supported sites for $449 per month.

Grow

In addition to the Starter offerings, the Grow plan offers website redesigns. It includes 2 hours of support time per business day and up to twenty supported sites for $799 per month.

Scale

If your business is scaling up and you know you’ll need more attention, the Scale plan is best for you. It includes 4 hours of support time per business day and unlimited supported sites, plus new site builds for $1449 per month.

screenshot of Work Hero pricing table

You can upgrade or downgrade your plan at any time.

Hire a WordPress support team and get your day back

When you hire a support team to manage your WordPress sites, you reclaim a lot of time you previously lost.

As a business owner, you know how precious time can be. Rather than spending your time noodling around in WordPress, you can focus on the more significant tasks like creating products and strategizing how to sell them. A dedicated WordPress support team like Work Hero will give you back your time.

DJ Billings
DJ Billings
D.J. is an experience WordPress designer, developer, and consultant who has been part of the WP Mayor team as a Writer and Product Review Expert since early 2022. They love all things open source, creating illustrations, and running long distances.
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