21 Responses

  1. Michael Keefer
    Michael Keefer January 11, 2019 at 06:02 | | Reply

    Nice write up – working for a managed WordPress hosting company I can definitely attest to the reality of some of these issues. We hear so many sad stories from our customers that switch to is from “cheap” hosts. I’m happy that none of the issues you listed here are things that we are currently battling. Thanks for the pulse check! Cheers from a fellow digital marketer.
    MK

    1. Mark Zahra
      Mark Zahra January 14, 2019 at 02:56 | | Reply

      Hey MK, thanks for chiming in with your thoughts.

  2. James Isles
    James Isles January 11, 2019 at 08:56 | | Reply

    Great article. Have come across a number of these issues in my time and surprisingly a lot have been with large well known hosting providers, the ones the advertise on the TV. Always advise my clients to steer clear.

    The trouble is a lot of companies don’t see the value in quality hosting as it’s something they have to have to keep their website live and would rather pay as little as possible for it them complain when it goes down or can’t get the right support.

    1. Mark Zahra
      Mark Zahra January 14, 2019 at 02:57 | | Reply

      That’s very true, James. Having your site up and running (fast) is one of the main requirements for your site to be successful nowadays. That’s worth investing in.

  3. Rod Austin
    Rod Austin January 11, 2019 at 11:12 | | Reply

    At least one of the hosts you recommend is guilty of several of the offenses listed.

    And I’d add to the list billing you a month early on annual plans – cheap way to bump up the pay date every year. (looking at you, SiteGround)

    1. Michael Keefer
      Michael Keefer January 11, 2019 at 11:32 | | Reply

      I wasn’t going to say it but I’m glad you did! LOL MK

    2. Mark Zahra
      Mark Zahra January 14, 2019 at 03:01 | | Reply

      Hey Rod, have you got any experiences to share? That would definitely be helpful for other readers and for ourselves too. As for the payment date, has that been something you saw change from the way it was done in the past?

  4. felicia378
    felicia378 January 11, 2019 at 14:47 | | Reply

    Nice list dude. really appriciate it hope to see more from you.

  5. Foo
    Foo January 11, 2019 at 21:42 | | Reply

    This info come in time as i looking for a good hosting company, but the price of the hosting company are a bit high for beginner like me, anyway, thanks for the sharing, it’s really help me in decision making.

    1. Mark Zahra
      Mark Zahra January 14, 2019 at 03:04 | | Reply

      Hey Foo, you’re welcome. What kind of a price would you feel comfortable paying for hosting? Being a beginner shouldn’t hold you back from opting for a good host if your site is important to you, so I’d recommend keeping that in mind. Uptime, performance and support start to suffer as you go cheaper (or free).

  6. Daryl
    Daryl January 12, 2019 at 07:33 | | Reply

    Greengeeks is terrible at those. Had the company 2 years and when I had got an ssl through them the email specifically stated I would have to ‘manually renew’ well the site I got it for didn’t perform as expected and I took it down and allowed the domain to expire. But greengeeks decided it would be nice to auto renew the ssl certificate for a domain I didn’t own anymore and they said would have to be manually renewed (still had the email from a year ago). I sent them a copy of that email and said I no longer owned the domain so they need to reverse that charge as it was completely unauthorized. They said no and I should have cancelled the renewal 5 days prior to the renew. I said it wasn’t supposed to renew, you got the email you sent me, can you not read YOU said I would have to manually renew which means I should have to cancel an auto renew.

    They decided to give me credit (half of what they charged me) towards their stuff but in order to use that credit I would have to tell them specifically when I wanted to use it… Rather than just applying it to the next bill or two until the credit was gone. I told them to keep their credit I would have my bank reverse the charge and I won’t be around long enough to even use that credit cause I’m done with them.

    My bank quickly agreed these guys had stolen money from my account and reversed the charges. I won’t get into the transfer stuff but it was a total nightmare. They make it extremely difficult to leave and they hide how to cancel auto renewal. You have to go to a hidden page and click the things you want to cancel and then leave a comment. They then reply in a ticket (which if you just originally send a ticket they tell you to do it this way and is totally circular and needlessly complex) and in that ticket they say ‘hey, do you really want to do this?’ first off.. did you read my comment? Cause it looks like you didn’t. Second… Duh. Cancel it.

    1. Mark Zahra
      Mark Zahra January 14, 2019 at 03:07 | | Reply

      Hi Daryl, thank you for sharing your experience with us. That’s not the way any customer should be treated, and some of the practices you mentioned certainly don’t sound right.

      I haven’t personally heard a lot about Greengeeks yet, so I’ll keep this in mind for the future. If we manage to get in touch with their team, we’ll see if they have anything to say about this too.

  7. Mohsin khan
    Mohsin khan January 12, 2019 at 12:33 | | Reply

    You should take part in a contest for one of the most useful websites on the web. I am going to highly recommend this website!

    1. Mark Zahra
      Mark Zahra January 14, 2019 at 03:08 | | Reply

      Thanks Mohsin, glad you found the post helpful 🙂

  8. Davis Johnson
    Davis Johnson January 14, 2019 at 23:26 | | Reply

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  9. Patty
    Patty January 15, 2019 at 11:26 | | Reply

    I’ve used about 10 different hosting companies over the past 20 years, and have literally never run into any of the problems you mention here. They all strike me as extremely bad, things I would never even consider putting up with.

    I was hoping for some more nuanced, real-world problems with *decent* host companies, including companies with more real-world affordable prices than SiteGround, Kinsta and WP Engine. SiteGround has a pretty terrible general reputation, by the way.

    1. Mark Zahra
      Mark Zahra January 18, 2019 at 03:33 | | Reply

      Hi Patty, thank you for your feedback. We will look into writing similar articles in the future that focus on some of the more higher-tier hosts and their possible downfalls.

      We have used SiteGround over the years, and although we can see some areas that need improving in their offering, they were one of the best options at their price-point (at least for us).

      We’ll delve a little deeper though and see what we can find.

  10. American Environmental
    American Environmental January 17, 2019 at 16:32 | | Reply

    Anyone on here currently hosting their site on Media Temple? What is the good to bad with Media Temple?

  11. Ritika Gautam
    Ritika Gautam January 18, 2019 at 05:48 | | Reply

    Very informative blog , thanks for sharing these type of knowledgeable blog.i have a liitle bit idea about related to hosting but after read your blog i have too much learned from your blog.

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    naijavital February 6, 2019 at 05:50 | | Reply

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  13. mehdifani
    mehdifani February 6, 2019 at 14:56 | | Reply

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