12 Responses

  1. Hesham
    Hesham August 12, 2014 at 21:50 | | Reply

    Hi Joe,

    There is a lot to put into this plugin, I have some big plans ahead. I’ve got a whole new documentation section in the work, and will update these typos on the first chance.

    Thank you so very much for the great review and feedback.

  2. Grant Palin
    Grant Palin August 14, 2014 at 05:46 | | Reply

    Nice overview. I hadn’t known about this plugin before, though had thought about implementing hReview for my site where I do the occasional review. Ironically, it looks as if you missed an opportunity to use the plugin to write a review of the plugin 🙂

  3. Kevin Cao
    Kevin Cao August 16, 2014 at 09:04 | | Reply

    Very nice. I think to consider the package Multi Site for my site.

  4. Sol Huebner
    Sol Huebner August 16, 2014 at 13:01 | | Reply

    I am a happy Ultimate user and have great plans for the plugin and it’s addons 🙂

  5. Chris Pallé
    Chris Pallé August 18, 2014 at 18:56 | | Reply

    Nice, thorough review.

    I’m traveling, but i liked to add some quick thoughts. I have the plugin running and agree it’s very feature-full. Lots of potential. A couple issues I take, though:

    1) As mentioned, documentation leaves something to be desire and typos are a distraction.
    2) the reliance on the commenting system, I believe, has the plugin author painted into a corner. The commenting engine is for comments. If there were a Rating Engine, built by this plugin, that would be awesome. Requiring users to comment, opens the door for errors and poor UX.
    3) the Tab. Study after study shows the likelihood of users to interact and click-through is too low for mission critical features.

    Just some thoughts. May have more when I’m not on the road.
    C

    1. Hesham
      Hesham August 19, 2014 at 00:28 | | Reply

      Hi Chris,

      Thanks for your feedback, much appreciated.

      1) Documentation is in progress 🙂

      2) I am looking into this for the future, however the WordPress commenting system works great and allow you to deal with issue (example: spam, approve/delete/edit) in a super easy way, that’s why practically we are relying on it, also there is no need for comments on a review post!

      3) I am testing out ways to filter/replace the whole Box template, the plugin will allow you to create your own Template, which means more control over the way it will display.

  6. Marvin
    Marvin September 12, 2014 at 15:19 | | Reply

    Hi !
    Nice review.
    I’m trying to use this plugin but apparently some features does not work.
    1) Can guests ( people who are not WordPress users ) submit reviews ? Or this is only reserved to WordPress users ?
    2) Some parts my website are impacted by the css of the Rich Snippets, even if I check the option “Disable loading of stylesheet”.

    Maybe one of you all had experienced these problems ? Sorry if I made mistakes, I’m not english-speaking.

    Best regards.

  7. Rob
    Rob July 22, 2017 at 13:47 | | Reply

    I bought the plugin and it works great. Support, on the other hand, NO SUPPORT 🙁 I can’t ever get my support tickets answered, usually there’s just no reply. One time I received a one line sentence that I waited for over a month, and it wasn’t really helpful.

    The plugin works great UNTIL you seek support.

    The site states:
    “Awesome Support – Sometimes folks get stuck! By being a member, you will enjoy our high class support.”

    Don’t believe it.

    – Unhappy customer due to lack of support

    1. Mark Zahra
      Mark Zahra July 24, 2017 at 10:07 | | Reply

      Hey Rob, this is a three year old review so I’m not sure how things have changed since then. However, not being offered support or being offered very lacklustre help is not acceptable.

      Are you still a paying customer? If so, you deserve all the support you need. Is there some documentation on their site on response times, etc?

    2. Hesham Zebida
      Hesham Zebida October 11, 2017 at 09:57 | | Reply

      Hi Rob, I am sorry your experience wasn’t a good one, things goes out of control sometimes. I apologize for that, and would love to have you back any time.

  8. Nadine
    Nadine January 18, 2018 at 03:54 | | Reply

    My review mirrors that of others. The Support is NOT there. In the beginning the developer was responsive, but since I’ve had issues that haven’t been responded too in 2.5+ months. I purchased the Ultimate $399 package so would hope that the developer would remain true to his word on delivering support included. You invest a lot of time setting up a particular plugin and I will be moving onto a different plugin so it’s a lot of time wasted on this plugin. Issues encountered include not compatible with AMP website, mobile table compare doesn’t work and glitches, the insert code causes Structured Data errors, the recipe rich snippet leaves a lot to be desired, and there’s no way to custom css just the recipe snippet, as the css is for the snippets box as a whole. (Or from what I can tell, the developer never responds to this answer). I would NOT recommend this product. There’s others on the market where the developers care about their support.

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