18 Responses

  1. Jason Pelker
    Jason Pelker September 15, 2014 at 19:58 | | Reply

    I’d like to see a professional code auditor give a review of plugins WPMUDev produces.

    1. slaFFik
      slaFFik September 15, 2014 at 20:58 | | Reply

      Do you know such person?

  2. Vaughan
    Vaughan September 15, 2014 at 22:03 | | Reply

    I’d like to see a professional code auditor give a review of wordpress as a whole & all other plugins too. Do you know of any such people?

    It’s all open source, so if anyone wants to try, go ahead. I’m sure the wordpress core team & WPMU DEV team would welcome any info from professional code auditors to inspect their code & offer improvements.

    Who’s going to pay them for the auditing?

  3. Harry
    Harry February 28, 2015 at 17:54 | | Reply

    The most unprofessional bunch of retards with attitudes works here,support sucks,99% plugins are buggy, their themes are not worth even displaying as a professional design layout ;we’re considering suing them over false advertisement and cost of losses that we incurred while relying on their buggy plugins and understatements

  4. Tom McGee
    Tom McGee July 14, 2015 at 20:41 | | Reply

    We’ve been customers for several years, and have found that almost all of their plugins and themes are virtually useless. They either don’t work as advertised, are so limited in functionality as to be trivial; or are blunt-force instruments.

    Most recently, their newly unveiled “Membership 2 Pro” doesn’t work with https so members can’t log in. And their jpeg compression program (Smush) returns something around 9% compression — even with the “Super” version checked off.

    And don’t get me started on their new line of obfuscated “builder” themes. I cannot imagine turning any of these over to my users, when Divi or Make are available.

    Which ones work? Ultimate Branding, Recent Comments/Comment Indexer.

  5. NBC
    NBC September 5, 2015 at 08:55 | | Reply

    I paid the exorbitant member price for 3 months, thinking I could build a solid membership site with their stuff. Unfortunately their software isn’t an ecosystem as much as a collection of disparate plugins that don’t play particularly well with each other. Some are in active development, some are effectively abandonware, and it’s impossible to tell which is which. Support is friendly and responds quickly at first, but when you start actually getting into the meat of the issue they either “pass the issue off to a developer” who never responds, or just abandon the thread entirely.

    I tried to cancel my subscription, and I had to go through four screens, two popups and a system dialog begging me not to cancel.

    To top it all off, I was autobilled for 3 months worth of membership the same week I tried to cancel, so I emailed (politely) to see if they could resolve the issue. Instead of just canceling my account and issuing a refund, they demanded a reason first, and got angry and defensive when I gave them one. I’m literally emailing with a guy right now who is going point by point over my entire support request history and explaining how each issue I’ve had was my fault.

    Probably the worst experience with a software company I’ve ever had.

  6. mad custumer
    mad custumer September 18, 2015 at 14:21 | | Reply

    Those people at wpmu are a bunch stupids Im been almost 3 days trying to contact their support and i got no answer from them, I bought the synchronization plugin and it sucks it does not do what they promise. its been a nightmare. any one who write positive reviews must be affiliate.

  7. Hit or miss
    Hit or miss November 27, 2015 at 15:27 | | Reply

    When i first started with wpmudev i found thier google maps plugin to be flexible and matched my needs. Their team was helpful in addressing some bugs and a couple of their programmers are very skilled.

    A year later and after trying a number of thier plugins and having a difficult time with finding value i do not beleive i will renew with their black friday offer.

    I wanted a community to help me become a better wp dev but too often their core support team just panders to users hoping the issue will just go away. I am sure its difficult keeping so many customers happy, so i respect their plight, but if i have a technical question about a plugin i am developing and their response is “it’s difficult so we dont recommend it.” i am thinking what?

    They better do something to improve their reputation because getting new customers i harder than keeping existing. Eventually they will run out of newbs to woo…or will they?

    Previous customer.

  8. Liz Stuart
    Liz Stuart January 7, 2016 at 22:23 | | Reply

    I must say that I am extremely displeased with WPMU. Here are the problems I’ve had:

    1. MANY plugins are loaded with bugs, so DO NOT TRUST the features list unless you install the plugin and test EVERY FEATURE YOU NEED.

    2. When you find bugs, they put them on a list and then tell you that they will fix the bug when they get around to it, based on THEIR priorities. On thing I can guarantee: If you have a project with a deadline, the bugs will NOT be fixed in time for you to meet it. You are far better off abandoning the WPMU plugin and finding another one elsewhere.

    3. They are good at giving simple support such as some CSS or JavaScript to do something, but if you submit a technical support “question” they will respond very quickly with an off the cuff answer that won’t solve your problem, or they will ask you a question and throw it back to you. The problem is that no matter how quickly you respond to their request, more often then not, you will wait for days or weeks to get a follow-up response and even then, you may have to open another support question or go to their live support to beg them to follow up.

    I don’t think they’re bad people. I think they simply have poor management and do not test their plugins properly before releasing them.

    The problem is that it really makes no difference whether they are incompetent, poorly managed, lazy, or just plain old scam artists – in the end, you cannot rely on WPMU if you have work that need to get done in a timely fashion.

  9. whichinvestmenttrust
    whichinvestmenttrust March 24, 2016 at 14:52 | | Reply

    I have used WPMUDEV Professional for one year and I have been left exasperated by their incredibly bad service.

    They have a couple of great plugins, they also offer themes which for me look awful, but that’s not a compliant, because I wasn’t after themes from them.

    The main reason to subscribe to their services, in my opinion, is the prospect and promise of a support facility for when your WordPress website goes wrong. But unfortunately, that’s where they really go wrong too because the service they offer is truly awful.

    I’ve had several instances where I’ve required assistance including two emergency situations where they really let me down.

    To explain further, imagine you have a really important fault with your website that needs to be fixed fast because your website users are really affected and complaining to you constantly via email. You raise a support issue with WPMUDEV and you hear nothing for 24 hours. After that 24 hours someone comes back to you with a question – you answer it immediately but it’s another 24 hours before they respond with another question.

    If this is what you are looking for in a paid support service, then you will be happy, otherwise, you would get almost the same support from the WordPress Support forums for free. The only and important difference I should point out is WPMU DEV can log in to your website to investigate problems, they’ll just take as long as they like to get around to it.

    The concept of what they proffer is compelling from the support perspective but the service level they provide is simply dire. They offer you no turnaround times, no guarantee by when someone will respond to you.

    My hosting company @Siteground’ (whom I couldn’t recommend enough) resolved all of the issues that WPMUDEV didn’t promptly.

    I really recommend not using this company.

  10. zeniwo
    zeniwo May 22, 2016 at 09:42 | | Reply

    A very informative article , it helped me in clearing my doubts about wpmu-dev . Bloggers like you help hundreds of new and budding bloggers like me to understand things and move ahead . Thank you very much for this useful article .

    1. andrew
      andrew January 13, 2017 at 13:01 | | Reply

      Might want to read the comments section too bub.

  11. Jay
    Jay September 12, 2016 at 16:01 | | Reply

    Just wanted to add my voice and say this company is terrible. If you look through their own blogs at times when they pat themselves on the back for the level of support they offer, you’ll see in every single one a person putting a reality check on them.

    I’d say I was “biased” against them, but I’m pretty sure anyone who had a $600/yr membership cancelled for telling them that it’s unacceptable to blame customers for raising multiple questions on the same topic when they don’t provide a search feature for their support center would feel the same way.

  12. Craig Hamilton-Parker
    Craig Hamilton-Parker June 28, 2017 at 04:15 | | Reply

    Horribly difficult to navigate their Hummingbird plugin. All sorts of problems. Would not recommend. Lots of cheerful Superheros cartoons images and graphics mask the fact that it is hard to understand or use easily.

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