WPMU DEV has come a long way since its start as a Multisite resource site back when Multisite was even called Multiuser!
These days the site is the largest WordPress premium plugin and support provider on the web, having in excess of 140 plugins, over 300,000 members and a staff of 50 people.
So how does a site like this grow to provide that much code and help that many members? And, more importantly how well does it do it? This WP Mayor review seeks to find out the answer to that!
How many Plugins?
One of the reasons WPMU DEV has so many plugins is that they have, well, just been around for the longest.
Incsub, the parent company of WPMU DEV started out as ‘Incorporated Subversion’ before WordPress itself back in 2003, Edublogs (the sister company) in 2004 and WPMU DEV in 2006, making it by far the most established WordPress premium provider on the web… and it tells in the sheer number of plugins they have.
But according to CEO & Co-Founder James Farmer, it’s not the number of plugins that count, it’s the quality:
“Because we’ve been around for so long, gone through so many WordPress releases and have so many, rightly, demanding members – we pride ourselves on quality, secure, stable and rigorously tested code… we don’t think you’ll get a better product anywhere else on the web’.
Is there a way to test this out though?
Absolutely, because WPMU DEV is also very much into the WordPress spirit, not only are all of their plugins 100% GPL but they are also all about ‘giving back’, as of the publication of this article they have 17 free plugins over at WordPress.org, with well over 1.5 million downloads!!!
So you can go and try out any of those plugins to see what users make of WPMU DEV, or even better take a look at some of their (many) 5 star reviews!
Under an hour support for any WordPress issue? Really?
One of the biggest things that WPMU DEV has become know for is their support.
Not only are they pretty much the only WordPress providers to offer multiple live support sessions per day, but they also boast under-an-hour response times and a dedicated team of full time support staff for their regular Q&A / Forum based support.
But what I find really really cool is that you don’t have to take their word for it, you don’t even have to take mine, just go and take a look at their support right now, live, and as it happens.
Yep, WPMU DEV offer all their support (except confidential or private information) all live and in public.
What’s more the WPMU DEV dashboard plugin, which ships with every install, even allows you to grant access for support staff to get into your site and fix up issues for you, there and then!
You can find out more about their support options here.
And here’s the extra crazy thing, their support isn’t even limited to WPMU DEV products, they’ll literally offer you support for any WordPress issue at all, even with competitors products. Nuts!
Well, first up let’s ask the internet what they think about WPMU DEV
Of course, any review is going to be prejudiced one way or another, so the best place to start is to look at the internet.
First up you can take a look at their Nice Reply scorecard (NiceReply allows customers to anonymously rate service or staff they are dealing with), and at the time of writing that’s looking pretty good:
Then there’s third party platforms like Web Of Trust, who rate the site based on User reviews, security levels and security. You can check out all WPMU DEV reviews on WOT here or review the snapshot below:
You can see an equally impressive set of reviews on Webutation.
And last but not least, as I mentioned before, there’s the fact that WPMU DEV does all their support in public!!!
Yep, you can go and review how well they support their members (or not) as it happens, just click here to roll over to their support area and have a browse – we did, and it was pretty incredibly busy over there.
So we asked them if they had any feedback from their users, and needless to say it turns out they do – as a member you can leave feedback rating every staff reply, here’s a weeks worth of feedback with the users obscured for privacy (and I can confirm that it’s authentic too, they said they are planning on making all of this public very soon too).
I was truly impressed with their openness, never have I encountered a WordPress company that has been so transparent with us in telling us how things work internally.
So, in conclusion…
It’s only fair to say that when it comes to pricing WPMU DEV isn’t the cheapest option on the planet.
If you’re looking for free plugins and support, you’re much better off using WordPres.org (hey, you can always try their stuff there too) and finding what you can through Google.
But if you’re prepared to hand over a bit of cash (right now they have a new member discount on that makes a months membership work out at less than $20 for the first year), and are looking for the Swiss Army Knife of WordPress, they are definitely worth having a good look at.
In short, we reckon WPMU DEV is an essential part of any serious WordPress site owners or developers toolkit… they’ll pay for themselves in a matter of days and give you peace of mind and security for the lifetime of your membership (and beyond!).