23 Responses

  1. David Wang
    David Wang January 3, 2013 at 04:10 | | Reply

    Unless you are a pro user, which is the audience that WP Touch Pro is aimed at, I think going with a responsive theme is still the best option.

    I think modern browsers are smart enough not to download content that is hidden by the responsive CSS so that addresses the file size issue (a little). And the biggest caveat: shortcodes won’t work when you use a server side solution like WP Touch Pro. So all your custom [slideshow] and [button] will just appear as unstyled square brackets in the content.

  2. peter
    peter January 24, 2013 at 13:03 | | Reply

    what ctr should i expect with wp touch pro for my gaming website? I was using the free version and to be honest it was quite low, around 0.25%.

  3. macbrink
    macbrink January 24, 2013 at 15:36 | | Reply

    Although wptouch pro does support custom post types, it does not support custom post archive pages. A problem if you have bbpress installed.

  4. MG
    MG January 31, 2013 at 01:07 | | Reply

    WP Touch Pro sure looks great, but buying it now would be buying it at the worst time imaginable. You’re right, you get free upgrades through all 2.x point releases and that’s cool. Problem is the most recent version of WP Touch Pro is 2.8.2, so basically you’re paying the full amount for an end of life license. When they release version 3.0, probably within a few weeks or months, you have to buy a brand new license – again. I don’t know if there’s an upgrade discount, but right now that doesn’t look like a good deal to me. For now I stick with the free version, waiting and waiting to buy version 3.0.

  5. Joyce at BraveNewCode
    Joyce at BraveNewCode January 31, 2013 at 18:15 | | Reply

    Hi! My name is Joyce and I’m BraveNewCode’s community specialist.

    Thanks so much for your interest in WPtouch Pro! Sorry to hear we’ve kept you waiting for version 3.0. When it does become available we expect you’ll find it was worth the wait!

    When we launch the next major release of WPtouch Pro, current customers will be offered an upgrade discount. We’ll also make sure to take care of our recent purchasers.

    Hope this helps answer your concerns. If you have any outstanding questions, please feel free to drop me a note at info[at]bravenewcode[dot]com

  6. Wayne Meyer
    Wayne Meyer February 16, 2013 at 23:17 | | Reply

    Hi guys. I’ve used wp touch pro on Another website. However I’m testing a new web app using wordpress as the CMS. I’ve tried to use any mobile theme switcher however I’m unable to include custom-page.php files and add theme to page attributes drop down.

    How can I add my custom page templates with different loops and taxonomies so when I add a new page to get an option to use the page template in attributes.

    My mobile theme is not a child theme. Must it be a child theme to work? I’m using the jquery mobile framework to markup. Any help would be greatly appreciated.

  7. Joyce at BraveNewCode
    Joyce at BraveNewCode February 19, 2013 at 00:00 | | Reply

    Hi Wayne,

    Thanks for using WPtouch Pro! It sounds like you might be trying to create a custom page template? If you are, you can do this using WPtouch Pro. We’d be happy to give you a hand with this, just drop us a note in our forums: http://www.bravenewcode.com/support/

  8. instabraid
    instabraid February 21, 2013 at 05:42 | | Reply

    Hi–
    I am trying to set up WPTouch on my website: instabraid.com. I have completely set it up and it works great, except I cannot figure out how to implement ads on the mobile website– they are showing up blank. I have inserted my publisher ID and everything required to provide advertising on your mobile site, yet it still is not showing up. Please let me know if you have any insight or suggestions to how this can be fixed.
    Thanks!
    Instabraid

  9. Steve Turner
    Steve Turner April 3, 2014 at 20:28 | | Reply

    My wife ordered the single version and could never get it to work. They refused to refund her money. They kept telling her that she needed to read the limitations. This is not a company that I would ever do business with again.

  10. Chellie
    Chellie April 15, 2014 at 23:24 | | Reply

    I am using the WP Touch free version to make sure it works the way I want it to before upgrading and I am having issues. My page speed for mobile is horrendous because of render blocking javascript. How do I get javascript to load asynchronously? it doesn’t seem to work with w3TC. I’ve read about adding in user agents and each time I try my site crashes. Are these features the same in free and pro version? I don know the pro version has the built in cache.

  11. Duane Storey
    Duane Storey November 17, 2014 at 21:53 | | Reply

    Hey Steve,

    Sorry for the late reply, but I just stumbled upon your comment. Please have your wife contact me personally via our contact form and I’d be happy to try and sort it out with her. We obviously want happy customers, even those who choose not to use the product.

    Also Chelle, I trust you managed to get some help via our support team, but if not drop us a line and we’ll make sure to get you sorted out.

    Regards,
    Duane Storey
    Co-founder, BraveNewCode

  12. kallumjm
    kallumjm January 28, 2015 at 19:42 | | Reply

    I’ve had a horrible experience with these guys so far. Paid $199 dollars and it does not easily integrate with my theme. Make sure you look at their refund guarantee it is deceptive. They basically tell you to work with their support staff if you have problems which does not honor and incompatibility warranty at all as there are no stipulations for them

    If someone is not happy they are not happy. 200 buxs down the toilet. Thanks wptouch. Buyer beware. I suggest anyone else with a bad experience to post their experience with these guys. It is not a very honest business practice. I bought in light of the “refund guarantee”. Disappointed 0/5 for something I cannot use and paid $200 for

    1. Duane Storey
      Duane Storey January 28, 2015 at 20:07 | | Reply

      Hi Kallumjm,

      Sorry to hear you’ve had a bad experience with WPtouch Pro. We obviously want our customers to be happy with the product.

      In the past we had a real problem with friendly fraud, basically where someone would purchase WPtouch Pro and immediately ask for a refund. Their intent was just to receive a free copy of WPtouch Pro without paying for it. To help combat that, we changed our refund policy to ensure that people at least engaged our support team before asking for a refund. This is in line with many other commercial WordPress plugins.

      There is a clear hyperlink that describes our policy in full before purchasing the plugin, and customers have to agree to those terms before making the purchase. I’m sorry this seems deceptive to you, but the information is readily available, in plain english, to all customers who read the policy.

      In almost all cases where customers face legitimate issues, our support team is usually able to help resolve the issue to the customer’s satisfaction. In cases where there is a capability issue, we will give a refund without hesitation. In all fairness though, you purchased the product last night, and our support team only works during the day in PST. So they’ve only had a few hours to even try to assist you. But since you would like a refund immediately, we just processed it in full on PayPal.

      Sorry that your experience wasn’t to your satisfaction. We’ll aim to do better in the future.

      Regards,
      Duane Storey
      Co-founder, BraveNewCode Inc.

  13. kallumjm
    kallumjm January 28, 2015 at 20:28 | | Reply

    Wptouch dealt with me in a quick and effective manner. I am also in online business and understand the need for online reputation. WPtouch remedied the problem within an hour of me posting this. I’d like to say that is very honorable and from other experiences with other companies, thought my money was gone for sure. Great customer service and follow through.

    I told WPtouch that they should implement some things and that I will be a customer once these are fixed. I couldn’t implement these things to fit into my website and my sales dropped. This is unacceptable with a website that makes a large monthly income. Anyway I am happy with the outcome and am sure WPtouch will do well especially in light of Google’s new rules of hurting sites that are not “mobile friendly”. This is actually the main reason I bought this plugin.

    Anyway, one suggestion would be to offer a free 3 day trial rather than the refund guarantee. I do feel it is slightly deceptive. The free trial of the pro version would allow stores with big volume to see if the plugin is compatible. The plugin is protected with the licensing and many website owners don’t mind paying $200 for something that works and helps boost sales. People like me are not interested in buying anything that is cracked or pirated due to fear of malware and incompatibility issues with further updates.

    Just my suggestion. Thank you Duane and WPtouch. I do respect a business that honors their word. For others, I suggest to try WPtouch. It could really boost your rankings and help with the large amount of increasing smartphone traffic.

    1. Duane Storey
      Duane Storey January 28, 2015 at 20:32 | | Reply

      There is a free version of WPtouch, which in many ways acts like a trial version for our customers. The license for WPtouch Pro only gives you access to support and auto-updates – it isn’t used to limit the product, which would be against the GPL. So people who pay and then ask for a refund can continue to use the Pro version of the product without paying, since the functionality isn’t limited at all. That’s the nature of our refund policy: it’s meant to strike a balance between the customer needing to make sure it works on their website, and our need to combat deceptive practices such as friendly fraud.

      But we’re glad you are pleased with the result now. Hopefully now you understand the nature of the refund policy a little better. It’s not meant to be deceptive, but rather to protect both us and the customer in the transaction.

      Regards,
      Duane Storey
      BraveNewCode Inc.

  14. Malcolm Ruthven
    Malcolm Ruthven April 20, 2015 at 20:00 | | Reply

    WPTouch (free version) only displays the left side of most pages when viewed on my Window phone (Nokia 920), with no way for the user to scroll or move to the hidden parts of pages. That makes it unusable so I had to deactivate it. Does the Pro version allow the user to move/scroll to the parts of pages that won’t fit on the small mobile screen?

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  15. Franck
    Franck August 25, 2015 at 21:59 | | Reply

    Here is a cool light (free) plugin to display floating ads without paying WPTouch pro version

    https://wordpress.org/plugins/sticky-ad-bar/

    Have a look

  16. Vella Di
    Vella Di March 2, 2017 at 19:21 | | Reply

    I used this plugin… bt when i used my histats show low visitors… why?

  17. Ko de Vries
    Ko de Vries July 2, 2017 at 05:15 | | Reply

    IMPORTANT : Plugin installed > no show of most important objects, no answer from support.

  18. George
    George May 24, 2018 at 14:43 | | Reply

    Stay away from WPtouch….they don’t respond to customers’ inquiries and support is ZERO.

  19. ajhotpot
    ajhotpot July 9, 2018 at 13:31 | | Reply

    The only prob they got its replying there client …

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