5 Best WooCommerce Customer Support Plugins in 2022

Looking for the best WooCommerce customer support plugin for your eCommerce store? In this post, we will discuss the six best WooCommerce customer support plugins that can boost your sales and enhance your customer service to the top level.
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Building a successful online business requires a strong relationship between you and your customers. In order to build and maintain the good reputation needed for your business to last, you need to focus on providing excellent customer service consistently.

With most online stores running on WooCommerce, finding the best solution for that becomes one of your most important jobs. This is where dedicated WooCommerce customer support plugins come into play. 

In this post, we’re going to look at and discuss the 6 best WooCommerce customer support plugins that will elevate your customer service to a whole new level.

Do You Need a WooCommerce Customer Support Plugin?

WooCommerce is the leading eCommerce platform worldwide, powering over 25% of all online stores.  If you have a growing eCommerce business based on WooCommerce and you’re looking for ways to boost your sales and improve customer happiness, introducing a WooCommerce customer support plugin to your toolset is vital. 

There are many advantages to using a WooCommerce customer support plugin. Here are some of the many benefits we’ll cover in this list of solutions:

  • Powerful live chat solutions for your eCommerce store.
  • Modify the chat window according to your business needs.
  • Get access to data reporting, analytics, workflow management, color-coded messages, etc.
  • Offer support in various languages with built-in translations.
  • Collect and analyze customer feedback.
  • Enable offline messaging for customers.
  • Create forms and popups to communicate efficiently with customers.
  • Enable notifications to ensure no customer query is missed.

The 5 Best WooCommerce Customer Support Plugins

Let’s get right to it. We’ve done our research on solutions specifically catered to providing customer support for WooCommerce stores and these are the top plugins we found.

ThriveDesk

ThriveDesk is a WordPress help desk software and a live chat solution specifically built for eCommerce. You can easily manage your eCommerce websites, including features like shared inbox, live chat, knowledge base, and WordPress integrations such as WooCommerce.

ThriveDesk

ThriveDesk can instantly connect to WooCommerce and let your eCommerce store track your customers seamlessly. Its easy interface will allow you to view your customer’s order history, cancel an order, or issue a refund right next to the inbox.

The live chat feature will also allow your customers to track their order summaries in just a few clicks. With the pre-populated question and answer feature, you can even reply to your customers incredibly easily. Some of its other prominent features are multi-store connections, saved replies, a ticketing system, an autoresponder, etc.

Features

  • Customer history
  • Performance metrics
  • Lead collection
  • Cancel an order
  • Issue a refund 

Pricing

ThriveDesk pricing starts with $15 per user per month which includes all the basic features like live chat, knowledge base, WordPress integrations like WooCommerce Shopify, etc.

LiveChat

LiveChat is another great customer service plugin recommended for both small and enterprise-sized businesses. Its AI automated chatbots can generate leads, answer customer queries, create offline tickets, and chat simultaneously across various channels. 

LiveChat

With numerous integrations, LiveChat can also be customized to store customer data, manage orders, make inventory, accept payments, and much more. If you want to drive more sales organically and engage with customers frequently, LiveChat is a suitable choice for you. 

Features

  • Automated Routing
  • Feedback Management
  • Auto-Responders
  • Queue Management
  • Third-Party Integrations
  • Website Visitor Tracking
  • Performance Metrics

Pricing

LiveChat offers 4 pricing plans starting at $16/month for the Starter plan, going up to $50/month for Business. They also offer an Enterprise plan that you can contact them about to discuss pricing.

Zendesk

Zendesk Support Suite will allow you to engage with your customers across multiple channels like live chat, offline tickets, email, and social interaction apps. Its customizable AI-powered chatbots can understand and remember customer query context and ensure a better customer experience.

Zendesk

Additionally, Zendesk offers numerous other out-of-the-box features to manage your customer support service seamlessly and efficiently including collaboration tools, routing, intelligence, knowledge management, agent workspace, etc.

Features 

  • Activity Dashboard
  • Automated Routing
  • Feedback Management
  • Document Storage
  • Workflow Management
  • Proactive Chat
  • Predictive Analysis

Pricing

Differently to the other solutions mentioned so far, Zendesk as its own service offers multiple plans starting at $49/month and going up to $99/month. In addition to that, you’ll also need to purchase the Zendesk for WooCommerce plugin that costs $129/year.

Freshdesk

FreshDesk is a cloud-based customer care software. Besides converting support requests through various platforms like live chat, email, Facebook, etc. Freshdesk also offers WooCommerce integration for WooCommerce-based eCommerce websites. 

FreshDesk

The AI-powered chatbots guide customers in solving their queries or by connecting them to the right expert in case of complex situations. Customers can easily create tickets related to an order and view a list of active tickets directly on the “My Account” screen on WooCommerce. 

Features 

  • Appointment Management
  • Communication Management
  • Reporting and Statistics
  • Third-Party Integrations
  • Work Order Management
  • Summary Reports

Pricing

Similarly to Zendesk, FreshDesk is its own service that offers 4 pricing tiers, ranging from free to $79/month. In addition, you’ll also need the FreshDesk WooCommerce integration plugin that costs $79/year.

Help Scout

Help Scout is a powerful and affordable customer support solution used by more than 12,000 trusted customers like OkCupid, Trello, Mixmax, Yeti, Spindrift, etc. With ease of use, HelpScout allows you to respond to customer queries in minutes to create a positive impact. 

HelpScout

The additional features like automation tools and collaboration tools make the work easier. The live chat support not only helps customers in real-time and guides them to relevant help center articles. You can also use their message feature to update your customers and update them about new products, services, and initiatives.

Features 

  • Email Monitoring
  • Queue Management
  • Template Management
  • Shared Inbox
  • Social Media Integration
  • Spam Blocker
  • Archiving and Retention
  • Response Management

Pricing

Once again, Help Scout itself is a SaaS solution that charges either monthly or annually. Its price ranges from $20/year/user to $60/year/user. The WooCommerce Help Scout integration plugin adds another $99/year to your bill.

Conclusion

All the above-mentioned WordPress plugins can take you one step closer to understanding, analyzing, and solving your customer problems. These plugins will fulfill your online eCommerce store needs and help you to increase your WooCommerce store’s revenue for sure. 

Based on our research, we’ve found ThriveDesk to be the most complete integrated solution that requires the least integrations at an affordable price.

As users of Help Scout ourselves, it’s a close second but you do have to pay separately for the service itself as well as the integration plugin for WooCommerce.

Whichever solution you choose, you can’t go wrong by adding a powerful WooCommerce customer support plugin to your repertoire, so go ahead and pick the solution that’s best for you.

Mark Zahra
Mark Zahra
CEO at RebelCode, the team behind WP Mayor, Spotlight Instagram Feeds for WordPress, and WP RSS Aggregator. Follow me on Twitter @markzahra to get my thoughts on running a WordPress business, product design, pricing, marketing, and more.

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