Building a successful online business requires a strong relationship between you and your customers. In order to build and maintain the good reputation needed for your business to last, you need to focus on providing excellent customer service consistently.
With most online stores running on WooCommerce, finding the best solution for that becomes one of your most important jobs. This is where dedicated WooCommerce customer support plugins come into play.
In this post, we’re going to look at and discuss the 6 best WooCommerce customer support plugins that will elevate your customer service to a whole new level.
Do You Need a WooCommerce Customer Support Plugin?
WooCommerce is the leading eCommerce platform worldwide, powering over 25% of all online stores. If you have a growing eCommerce business based on WooCommerce and you’re looking for ways to boost your sales and improve customer happiness, introducing a WooCommerce customer support plugin to your toolset is vital.
There are many advantages to using a WooCommerce customer support plugin. Here are some of the many benefits we’ll cover in this list of solutions:
- Powerful live chat solutions for your eCommerce store.
- Modify the chat window according to your business needs.
- Get access to data reporting, analytics, workflow management, color-coded messages, etc.
- Offer support in various languages with built-in translations.
- Collect and analyze customer feedback.
- Enable offline messaging for customers.
- Create forms and popups to communicate efficiently with customers.
- Enable notifications to ensure no customer query is missed.
The 5 Best WooCommerce Customer Support Plugins
Let’s get right to it. We’ve done our research on solutions specifically catered to providing customer support strategies for WooCommerce stores and these are the top plugins we found.
ThriveDesk
ThriveDesk is a WordPress help desk software and a live chat solution specifically built for eCommerce. You can easily manage your eCommerce websites, including features like shared inbox, live chat, knowledge base, and WordPress integrations such as WooCommerce.
ThriveDesk can instantly connect to WooCommerce and let your eCommerce store track your customers seamlessly. Its easy interface will allow you to view your customer’s order history, cancel an order, or issue a refund right next to the inbox.
The live chat feature will also allow your customers to track their order summaries in just a few clicks. With the pre-populated question and answer feature, you can even reply to your customers incredibly easily. Some of its other prominent features are multi-store connections, saved replies, a ticketing system, an autoresponder, etc.
Features
- Customer history
- Performance metrics
- Lead collection
- Cancel an order
- Issue a refund
Pricing
ThriveDesk pricing starts with $15 per user per month which includes all the basic features like live chat, knowledge base, WordPress integrations like WooCommerce Shopify, etc.
LiveChat
If you’re looking for a modern, conversion‑focused live chat solution, LiveChat by Text is in a different league. It’s not just a chat widget—it’s a revenue‑driving customer communication platform used by 33,000+ businesses in 150+ countries.
It helps you turn conversations into sales, support customers faster, and manage communication across multiple channels.
Features
- 14‑day free trial
- AI‑driven features that boost agent productivity and customer satisfaction
- 200+ integrations with WordPress, Shopify, HubSpot, Salesforce, and more
- Real‑time visitor insights (see which page a customer is browsing)
- Advanced reporting and analytics (from the Team plan)
- SMS and Apple Messages for Business support (Business plan)
- Mobile apps for iOS and Android
- Automated or personalized chat invitations
- Built‑in ticketing system
- Multi‑website support
Pricing
LiveChat by Text offers flexible plans at $19 / $49 / $79, plus an Enterprise tier for advanced needs. Each level unlocks additional features, making it easy to scale as your business grows.
LiveChat by Text isn’t just a customer support tool. It’s a sales engine that businesses use to increase conversions, shorten response times, and deliver a concierge‑level customer experience that directly impacts revenue.
Zendesk
Zendesk Support Suite will allow you to engage with your customers across multiple channels like live chat, offline tickets, email, and social interaction apps. Its customizable AI-powered chatbots can understand and remember customer query context and ensure a better customer experience.
Additionally, Zendesk offers numerous other out-of-the-box features to manage your customer support service seamlessly and efficiently including collaboration tools, routing, intelligence, knowledge management, agent workspace, etc.
Features
- Activity Dashboard
- Automated Routing
- Feedback Management
- Document Storage
- Workflow Management
- Proactive Chat
- Predictive Analysis
Pricing
Differently to the other solutions mentioned so far, Zendesk as its own service offers multiple plans starting at $49/month and going up to $99/month. In addition to that, you’ll also need to purchase the Zendesk for WooCommerce plugin that costs $129/year.
Freshdesk
FreshDesk is a cloud-based customer care software. Besides converting support requests through various platforms like live chat, email, Facebook, etc. Freshdesk also offers WooCommerce integration for WooCommerce-based eCommerce websites.
The AI-powered chatbots guide customers in solving their queries or by connecting them to the right expert in case of complex situations. Customers can easily create tickets related to an order and view a list of active tickets directly on the “My Account” screen on WooCommerce.
Features
- Appointment Management
- Communication Management
- Reporting and Statistics
- Third-Party Integrations
- Work Order Management
- Summary Reports
Pricing
Similarly to Zendesk, FreshDesk is its own service that offers 4 pricing tiers, ranging from free to $79/month. In addition, you’ll also need the FreshDesk WooCommerce integration plugin that costs $79/year.
Help Scout
Help Scout is a powerful and affordable customer support solution used by more than 12,000 trusted customers like OkCupid, Trello, Mixmax, Yeti, Spindrift, etc. With ease of use, HelpScout allows you to respond to customer queries in minutes to create a positive impact.
The additional features like automation tools and collaboration tools make the work easier. The live chat support not only helps customers in real-time and guides them to relevant help center articles. You can also use their message feature to update your customers and update them about new products, services, and initiatives.
Features
- Email Monitoring
- Queue Management
- Template Management
- Shared Inbox
- Social Media Integration
- Spam Blocker
- Archiving and Retention
- Response Management
Pricing
Once again, Help Scout itself is a SaaS solution that charges either monthly or annually. Its price ranges from $20/year/user to $60/year/user. The WooCommerce Help Scout integration plugin adds another $99/year to your bill.
Conclusion
All the above-mentioned WordPress plugins can take you one step closer to understanding, analyzing, and solving your customer problems. These plugins will fulfill your online eCommerce store needs and help you to increase your WooCommerce store’s revenue for sure.
Based on our research, we’ve found ThriveDesk to be the most complete integrated solution that requires the least integrations at an affordable price.
As users of Help Scout ourselves, it’s a close second but you do have to pay separately for the service itself as well as the integration plugin for WooCommerce.
Whichever solution you choose, you can’t go wrong by adding a powerful WooCommerce customer support plugin to your repertoire, so go ahead and pick the solution that’s best for you.
